RealRelay.ai

RealRelay.ai Terms of Service

Last Updated: [2026-09-01]

Please read and understand these RealRelay.ai Terms of Service (these Terms) carefully before using the RealRelay.ai Services. By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

1. Parties, Scope and Definitions

1.1 These Terms are entered into by and between you and CWG INNOVATIONS PTE. LTD. ("we," "us," or "RealRelay.ai"). The RealRelay.ai website, console, and related services are collectively referred to as the "Platform." You acknowledge that these Terms have the same legal force and effect as a written agreement executed by you and us.

1.2 "Services" means the model aggregation, routing, invocation, usage statistics, billing management, and related technical services that we provide to you through RealRelay.ai, application programming interfaces (APIs), or otherwise, together with any other functionality that we expressly make available from time to time. We do not guarantee that the Services will necessarily include any particular model, region, provider, capacity, routing, feature, or service level.

1.3 "You" means any individual, legal entity, unincorporated organization, or other entity that registers for, accesses, invokes, or otherwise uses the Services. If you use the Services on behalf of an organization, you represent and warrant that you have sufficient authority to bind that organization to these Terms; in that case, "you" includes that organization.

1.4 These Terms, together with the Privacy Policy and other related agreements that we issue from time to time, constitute the entire agreement governing your use of the Services.

2. Services and Accounts

2.1 You must create an account to access and use the Services. Your account may not be gifted, lent, transferred, or otherwise made available to any person to access or use.

2.2 You are responsible for safeguarding your account information, including your password and any other credentials used to access your account, and for all purchase and/or payment obligations incurred under your account. If you know or suspect that your password or account has been compromised, please notify us promptly. Unless and until we receive a valid and properly delivered notice that your account or password has been compromised, we will treat all use of your account as use by you.

2.3 We may permit you to register and sign in by using sign-in functionality provided by third-party platforms (for example, Google or GitHub). You agree to comply, in addition to these Terms, with the agreements and conditions of the relevant third-party platform applicable to your use of that functionality.

2.4 We reserve the right, at any time, to require that you provide additional registration information, change your password, temporarily or permanently suspend or terminate your account, or limit or prohibit your access to and use of the Platform or Services, including where:

a. any registration information you provide is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that any registration information you provide is untrue, inaccurate, not current, or incomplete;

b. we have reasonable grounds to believe that you have breached or are about to breach these Terms (including any incorporated agreement, policy, or guideline) or any applicable law, or that your account may have been misappropriated;

c. activities occur under your account that, in our sole judgment, will or may cause harm or loss to us or any user (whether you or another user), impair our ability to provide the Platform or Services, or infringe or violate any third-party right (including intellectual property rights);

d. you refuse to disclose information required for your continued use of the Platform or Services;

e. we are required to do so by law-enforcement agencies or other governmental authorities; or

f. it is necessary to resolve or address technical or security issues, or to permit repairs, maintenance, or the introduction of new features or Services.

2.5 You acknowledge and agree that any or all data (including user access data, user account data, and transaction data) and communications with the Platform may be monitored, captured, recorded, and transmitted to the relevant authorities as required by applicable law, without further notice.

2.6 You are responsible for ensuring the security of your device and access to the Platform. Removing software restrictions imposed by the official operating system of your device may expose the device to malicious code and/or impair its security features, and may affect the normal operation of the Platform and/or Services. We are not liable for any damage, expense, or loss, whether direct or indirect, arising from the loss, disclosure, theft, and/or unauthorized use of your account, security credentials, and/or device.

2.7 Your account, access credentials, API keys, tokens, and other authentication information (collectively, "API Credentials") may be used only by you or persons authorized by you, and only within the scope authorized. Unless we consent in writing, you may not sell, rent, lend, share, transfer, publicly disclose, sublicense, or otherwise enable any unauthorized person to use any API Credentials. You must take reasonable security measures to safeguard them. If you discover or reasonably suspect any disclosure, loss, misuse, or unauthorized access, you must immediately notify us and independently rotate or disable the relevant API Credentials.

2.8 You must not circumvent, test, interfere with, or compromise account quotas, rate limits, billing mechanisms, access controls, or security measures. You must not use proxies, virtual private networks, false identities, bulk registration, or other means to circumvent restrictions imposed by models, Upstream Providers, or law regarding the regions in which the Services are available, user eligibility, or permitted methods of use.

3. Upstream Models

3.1 The Platform may route your requests to third-party model providers, cloud service providers, open-source model hosting providers, payment service providers, or other third-party service providers (collectively, "Upstream Providers"). You understand that the routing, models, versions, regions, capacity, pricing, or availability of the Platform may change, be suspended, or be discontinued as required for technical, compliance, commercial, Upstream Provider policy, or risk-control reasons.

3.2 When you use any model, functionality, or third-party service made available through or accessible via the Platform, you must, in addition to these Terms, comply with the then-current terms of service, acceptable-use policies, model licenses, privacy/data policies, security requirements, export-control and sanctions restrictions, and other applicable rules of the relevant Upstream Provider (collectively, the "Upstream Terms"). A summary of Upstream Provider terms and policies is available in the Upstream Model Provider Terms.

3.3 You must not engage in or assist any conduct that violates the Upstream Terms, including circumventing geographic or rate limits, circumventing content or security controls, using the Services to develop, train or improve competing artificial intelligence models, or using the Services for any purpose prohibited by the Upstream Terms.

3.4 Upstream services are independently provided by third parties. Except as otherwise required by law, we are not responsible for the acts, content, continuity, data processing, model outputs, service interruptions, or changes in terms of any third party.

3.5 You must require all authorized users and customers to access and use the Services and models only in accordance with these Terms, any documentation we make available on the website and through the Services, and the applicable model terms. You are responsible for all acts and omissions of your authorized users, including any breach of applicable model terms.

3.6 You understand that the relevant model providers may modify, supplement, or replace model terms from time to time. Your continued access to or use of a model after its model terms have been updated constitutes your acceptance of those updated model terms. If you do not agree to the updated model terms, you must not access or use that model.

3.7 If we have reason to believe that you, any of your authorized users, or your customers have breached or may breach any model terms, or if an applicable model provider requires or requests us to do so, we may suspend, restrict, disable, or terminate the access of you, any of your authorized users, and your customers to any model. Each model provider retains sole control over access to its models. Although we will use commercially reasonable efforts to provide you with advance written notice of any suspension, restriction, disabling, or termination of your access to a model, we cannot guarantee advance notice in all circumstances. We disclaim all liability for any suspension, restriction, disabling, termination, removal, unavailability, degradation, or modification of any model arising out of or relating to model terms or the acts or omissions of any model provider.

3.8 You understand and acknowledge that certain model providers do not authorize users acting on behalf of particular entities or organizations, or users located in particular countries or regions, to access their models, and you must not access those restricted models through our Services. Model providers may add or remove models from their restricted-model lists at any time, with or without prior notice to you or us. You agree not to, and will not permit your authorized users or customers to: use the Services to access restricted models, or use the Services together with any other third-party tool to access restricted models, including through virtual private networks or proxies; or circumvent safeguards or measures implemented by us or model providers to restrict access to restricted models. Any breach of this clause is a material breach, and we may immediately suspend and/or terminate your access to the Services.

3.9 When you access the Services through APIs, we will use commercially reasonable efforts to accurately provide the relevant models with information about the country/region from which your request originates. However, due to current technical limitations, we cannot always accurately identify or display your originating country/region, which may affect your use of the Services. You understand and agree that we are not responsible for any inaccurate location information provided to models.

4. Interaction Data

4.1 With respect to your use of the Services, registered users may, when using models, input, submit feedback on, correct, process, store, upload, download, or distribute Personal Data, videos, images, audio, comments, questions, and all other content, files, data, and information between open-source models and third-party websites, software, applications, or other services (collectively, "Interaction Data").

4.2 By using the Services, you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid right and license, with the right to sublicense, to use, host, reproduce, and create derivative works from anonymized versions of your inputs solely for the ongoing purpose of tracking and sharing user metrics on the website.

4.3 You retain copyright and any other proprietary rights you have in your inputs. Your ownership rights in outputs are governed by the terms of use of each model you use. Some models may store or use your input data to train their own large language models and may permit you to opt out of model training, as described in their model terms. However, we do not control and are not responsible for the accuracy of model terms provided by third parties. We recommend that you review the model terms yourself as needed.

4.4 If any Interaction Data violates applicable laws, regulations, or these Terms, we reserve the right to remove the relevant infringing content or suspend the provision of the Services.

4.5 With respect to Interaction Data that you generate or provide, you acknowledge, represent, and warrant that:

a. at our request, you will provide a written explanation of the source and lawfulness of all Personal Data contained in the Interaction Data, and of any other data that requires lawful authorization before it may be used, or the corresponding authorization documents; if your use exceeds the original scope or term of authorization, you are solely responsible for obtaining the corresponding expanded or extended authorization;

b. the Interaction Data you provide, and our use of that data in accordance with these Terms, do not violate any applicable law or infringe any lawful third-party right, including intellectual property rights and privacy rights;

c. the Interaction Data does not contain information or materials identified by competent governmental authorities as sensitive or confidential, and does not infringe any third party's right of confidentiality;

d. you will not, directly or indirectly, upload or provide through the Services any Personal Data of a minor under 14 years of age, or of a child as defined under applicable law;

e. the Interaction Data does not contain: nudity or other sexually suggestive content; hate speech, threatening speech, or content directly attacking a particular individual or group; abusive, harassing, infringing, defamatory, vulgar, obscene, or privacy-invasive content; gender-based, racial, ethnic, or other discriminatory content; content advocating self-harm or excessive violence; false personal information or information impersonating another person; unlawful content or material encouraging harmful or unlawful activities; malicious programs or code; any Personal Data provided without another person's consent; spam, machine-generated content, unsolicited messages, or other objectionable material; and

f. all Interaction Data you provide to us is lawful and does not infringe the lawful rights or interests of any third party.

4.6 We assume no responsibility for any Interaction Data. You are solely responsible for all Interaction Data that you input, modify, process, store, upload, download, distribute, or otherwise handle through the Platform or model Services. Except where mandatory applicable law provides otherwise, specific product rules expressly provide otherwise, or we provide technical support at your request to resolve a technical issue, our technical Services will be carried out strictly in accordance with your instructions concerning the processing of Interaction Data, and we will not proactively access your Interaction Data. You acknowledge and agree that we act as a passive technical service provider and transmission channel for Interaction Data, and that we have no obligation to store Interaction Data and will not use or disclose it without lawful authorization. In addition, we will use your Interaction Data only as necessary to provide the Services and in compliance with applicable law.

4.7 As between you and us, you retain all rights in the Interaction Data, including intellectual property rights, if any. You may use results generated by large models only in compliance with the following requirements and applicable laws and regulations: your use of the Services and outputs must not misappropriate, infringe, or otherwise violate any intellectual property right; if we determine, in our sole judgment, that your use of outputs violates laws or regulations or may infringe any third-party right, we may at any time restrict your use of the outputs and require you to cease use of them and delete all copies; you must not represent that outputs of large language models were generated by humans; and you must not violate any license or use restriction imposed by a model provider.

5. Acceptable Use

5.1 You must not use the Services to engage in, facilitate, assist, encourage, or promote any of the following conduct, and must not permit any third party to engage in such conduct through your account, product, or integration:

  • Violating applicable law, court orders, regulatory requirements, export controls, economic sanctions, anti-money-laundering requirements, counter-terrorist-financing requirements, data-protection requirements, consumer-protection requirements, or industry rules;
  • Infringing, misappropriating, or violating any person's intellectual property rights, personality rights, privacy rights, trade secrets, confidentiality obligations, or other lawful rights;
  • Submitting, processing, or disclosing Personal Data, sensitive Personal Data, children's information, health information, financial information, government data, information subject to confidentiality obligations, or other regulated data without a sufficient lawful basis, necessary authorization, and appropriate security measures;
  • Generating, disseminating, or assisting in the production of unlawful, fraudulent, misleading, defamatory, harassing, hateful, violent, terrorist, sexually exploitative, or inappropriate content involving minors, or other harmful content;
  • Developing, disseminating, or using malware, cyberattacks, phishing, authentication bypasses, unauthorized access, credential theft, data theft, exploit techniques, or other tools, instructions, or content that endangers the security of networks, systems, devices, or data;
  • Using the Services for mass surveillance, social scoring, discriminatory profiling, impersonation, deepfake fraud, manipulation of public opinion, false advertising, or other activities that may create material risks to persons, property, or society;
  • Scraping, copying, decompiling, reverse engineering, circumventing, probing, extracting model weights, prompts, system restrictions, routing logic, or other non-public information, except to the extent expressly permitted by applicable law and such permission may not be excluded;
  • Reselling, re-providing, sublicensing, distributing, renting, sharing, or otherwise making available to any third party the Services, model access, API keys, or usage allowances without our and the applicable Upstream Provider's express prior written consent;
  • Developing, supporting, or using software, devices, scripts, robots, or any other means or processes (for example, crawlers, browser plug-ins, add-ons, or other automated technologies) to scrape or copy any information on the website or in the Services; or
  • Conducting any model red-teaming exercise, whether independently or together with a third party, without our prior written consent.

5.2 Based on a reasonable determination, we may issue risk notices, impose content restrictions, block requests, adjust models or routing, rotate keys, suspend or terminate Services, remove or isolate content, preserve evidence, or disclose necessary information to competent authorities or rights holders. Our taking or not taking any such measure does not reduce your responsibility for your own conduct.

6. Fees and Refunds

6.1 Access to the Services, or certain features of the Services, may require you to pay for prepaid Credits associated with your account, together with taxes, transaction fees, and other charges. Currently, users are required to purchase Credits to make API calls and access the Services. The minimum purchase amount per transaction is [US$10], and the maximum purchase amount per transaction is [US$10,000]. After purchase, a refund for unused Credits may be requested within 24 hours after the transaction is processed. If no refund request is received within 24 hours after purchase, any unused Credits become non-refundable. Taxes and fees charged by third-party payment providers in connection with the transaction are non-refundable. If you fail to pay any amount due in full, we may suspend or limit your subsequent use of the Platform and/or Services.

6.2 Unless otherwise specifically agreed in a separate written agreement signed by you and us, we may adjust, at any time, the fees applicable to your access to and use of the Services. If you do not accept any such additional fees, we may terminate your access to the relevant Services or features.

6.3 Further details of payment and refunds are available in the RealRelay.ai Payment and Refund Agreement.

7. Intellectual Property, Feedback and Marketing

7.1 Except for the limited right of use expressly granted under these Terms, the Platform, Services, software, interfaces, documentation, trademarks, logos, content, technology, routing rules, statistical data, and related intellectual property rights are owned by us, our affiliates, or the relevant rights holders. You must not remove, obscure, or alter any proprietary notice.

7.2 The trademarks, service marks, trade names, and logos used and displayed by us are registered and unregistered trademarks of us and other parties. Nothing on the Platform may be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Platform without the prior written permission of us or any other applicable trademark owner.

7.3 Subject to your continuing compliance with these Terms and payment of all amounts due, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Services during the Service term in accordance with these Terms and the applicable Upstream Terms. This right does not include a separate license to any upstream model, software, source code, model weights, or other third-party content.

7.4 If you provide us with suggestions, opinions, problem reports, or other feedback, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, reproduce, modify, prepare derivative works of, distribute, and otherwise exploit that feedback without payment to you. In addition, by posting a comment on or review of the product, you grant us the right to use the name you submit in connection with that comment, review, or other content. You must not use a false email address, impersonate another person, or otherwise deceive or mislead us or any third party as to the origin of any submission. You acknowledge that we are under no obligation to publish any material you submit and may edit or remove, at any time, any material previously submitted on the Platform.

8. Service Changes, Suspension and Termination

8.1 For technical-upgrade, upstream-service, security, compliance, legal, commercial, or operational reasons, we may at any time add, modify, restrict, replace, suspend, remove, or terminate all or part of the Services, models, features, prices, quotas, or methods of access.

8.2 If you breach these Terms, the Upstream Terms, or applicable law; fail to pay fees; present a security risk; or engage in fraud, sanctions violations, infringement, abuse, or any other conduct that may expose us, Upstream Providers, or third parties to risk, we may immediately suspend, restrict, or terminate your account, API keys, access, or Services without prior notice.

8.3 You may stop using the Services and close your account at any time. However, fees already incurred, indemnification, confidentiality, intellectual property, limitations of liability, dispute resolution, and provisions that by their nature should survive will not cease to apply upon termination. After the Services are terminated, we may delete, anonymize, or retain relevant data in accordance with law, the Privacy Policy, and reasonable technical arrangements.

9. Warranties, Disclaimers and Limitation of Liability

9.1 The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no express, implied, statutory, or other warranty concerning the Services, models, outputs, third-party content, or third-party services, including any warranty of fitness for a particular purpose, non-infringement, accuracy, completeness, security, error-free or uninterrupted operation, continuing availability, or satisfaction of your requirements.

9.2 Artificial intelligence models are probabilistic and uncertain. Outputs may be inaccurate, incomplete, out of date, biased, identical or similar to outputs provided to others, or contain content subject to third-party rights, legal restrictions, or Upstream Terms. You must independently verify outputs using your own professional judgment and are responsible for the consequences of using, publishing, relying on, or providing outputs to any third party.

9.3 To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, punitive, exemplary, or consequential loss, or for any loss of profits, revenue, goodwill, data, business opportunities, anticipated savings, costs of substitute services, or business interruption, even if we have been advised of the possibility of such loss. Whether in warranty, contract, tort, statute, strict liability, or otherwise, and even if we have been advised of the possibility of such damage or loss, we are not liable for any such damage or loss arising out of, resulting from, or in any way relating to: any loss of income, revenue, profits, sales, contracts, business opportunities, business, or anticipated savings; any loss of goodwill or reputation; any loss or corruption of data; any mental-distress, psychological-trauma, or other indirect loss; your inability, for any reason, to use or use of the Platform or Services; your reliance on any material or information provided through the Platform or Services; the cost of procuring substitute goods or services resulting from any goods, data, information, or services purchased or obtained, or messages received, through the Platform and Services; any unauthorized access to or alteration of your data or information, including Interaction Data; any statement or conduct of a third party on the Platform; or any other matter relating to the Platform and Services.

9.4 To the extent permitted by applicable laws and regulations, our and our affiliates' aggregate cumulative liability for all claims arising out of or in connection with these Terms or us, in any circumstance, will not exceed the greater of: the amounts you paid for Services provided by us during the six months immediately preceding the date on which you most recently asserted the claim; and US$100.

10. Third-Party Content

10.1 We may display, embed, or make available third-party content through the Platform or Services, and may provide links to third-party websites or services (collectively, "Third-Party Content"). You acknowledge and agree that you bear all risks arising from your access to any Third-Party Content through the Platform or Services.

10.2 Without limiting the foregoing, you further acknowledge and agree that:

a. we have the right, but not the obligation, to monitor and review Third-Party Content and are not responsible for any aspect of it, including its accuracy, completeness, timeliness, currency, validity, copyright compliance, legality, appropriateness, quality, or any other attribute;

b. we are not liable to you or any other individual or entity for any Third-Party Content;

c. Third-Party Content and links to it are provided solely for your convenience. You bear all risks arising from accessing and using it, and that access and use is subject to the relevant third party's terms and conditions;

d. we do not guarantee that any Third-Party Content will remain available and may, at our sole discretion, cease displaying, embedding, or making available any Third-Party Content at any time without liability to you; and

e. we make no representation or warranty concerning Third-Party Content and are not liable for any damage, liability, loss (including loss of data or profits), or other consequence you may suffer from using Third-Party Content, any transaction completed through Third-Party Content, or any contract entered into between you and a third party.

10.3 If your use of, integration with, and/or interaction with Third-Party Content and related data causes any third party to bring a lawsuit or claim against us, you must fully indemnify and hold us harmless from and against all resulting costs, losses, liabilities, and damages.

11. Confidentiality

11.1 "Confidential Information" means information that is not generally known to the public and is provided by a Disclosing Party to a Receiving Party in writing. You or we (each, a "Disclosing Party") may disclose or make available Confidential Information to the other party (the "Receiving Party") under these Terms. The Receiving Party must protect the Disclosing Party's Confidential Information and use it only for purposes related to the Services. Except as otherwise authorized by the Disclosing Party in writing, the Receiving Party may permit access to the Disclosing Party's Confidential Information only to its employees, advisers, contractors, service providers, professional advisers, and other personnel who need access for purposes related to the Services and who are subject to confidentiality obligations no less protective than those set out in these Terms.

11.2 The Receiving Party may disclose the Disclosing Party's Confidential Information if compelled by law. To the extent permitted by law, the Receiving Party must give the Disclosing Party advance notice of that compelled disclosure and take reasonable measures to limit the disclosure. We may also disclose your Confidential Information at the request of governmental or regulatory authorities (including under a subpoena or court order), as part of legal proceedings involving us, or at your request. If disclosure is made at your request, you may be required to bear the costs of collecting and providing your Confidential Information.

12. Singapore-Specific Terms

12.1 We do not operate, and do not purport to operate, a payment service regulated under the Singapore Payment Services Act 2019 or other relevant laws. You acknowledge that we are not licensed, approved, or registered under the Singapore Payment Services Act 2019 and that you may not receive the protections provided under that Act and its subsidiary legislation, regulations, circulars, notices, directions, and guidelines.

12.2 If you use the Services to generate, send, facilitate the sending of, or authorize the sending of marketing or promotional messages to Singapore telephone numbers, you must comply with the Do Not Call (DNC) provisions of Singapore's Personal Data Protection Act: unless you have obtained the recipient's clear and unambiguous consent that is capable of being accessed subsequently, or an applicable statutory exception applies, you must check the relevant DNC Register before sending the message and ensure that the result of that check remains valid; you must also provide the sender's name and contact information, not conceal the calling-line identity of a marketing call, and promptly process unsubscribe or opt-out requests.

12.3 You must not use the Services to send, facilitate the sending of, or authorize the sending to recipients connected with Singapore of any bulk unsolicited commercial electronic message (including commercial email) that violates Singapore's Spam Control Act 2007.

13. Indemnification

If you breach these Terms, the Upstream Terms, or applicable law, or if your inputs or data-processing activities cause a third party to bring claims against us, you will indemnify and hold harmless us, our affiliates, directors, officers, employees, agents, and Upstream Providers from and against any third-party claim, investigation, penalty, loss, liability, cost, or expense (including reasonable attorneys' fees) arising out of or relating to: (1) your inputs, outputs, or data processing; (2) any breach of these Terms, the Upstream Terms, or applicable law by you, your users, or persons under your control; (3) your marketing, resale, re-provision, integration, or use of the Services; or (4) your infringement or alleged infringement of any third-party right. We may elect to control the defence and settlement of any such matter, and you must provide reasonable assistance.

14. Term, Changes, Notices and General Terms

14.1 These Terms take effect on the date you accept them and remain in effect while you access or use the Platform and Services, unless terminated earlier in accordance with these Terms (the "Term"). For the avoidance of doubt, you acknowledge and agree that these Terms take effect on the earlier of: the date you first access the Services; and the date you accept these Terms.

14.2 We may revise these Terms and their appendices from time to time. The revised text will be published on the website or through another appropriate channel and will take effect when published or on the effective date stated in the revised text. Your continued use of the Services after the revision takes effect constitutes your agreement to the revised text.

14.3 You agree that we may send notices relating to the Services, billing, security, compliance, or these Terms through your account, the console, the website, your registered email address, in-service messages, or other reasonable means. Unless otherwise required by law, notice sent by us to the contact details you have registered will be deemed duly delivered. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You further waive any right under the law of any jurisdiction to require an original (non-electronic) signature or the delivery or retention of non-electronic records.

14.4 You may not assign these Terms or any right, obligation, or account under these Terms without our prior written consent. We may assign these Terms in connection with a merger, reorganization, asset sale, change of control, or transfer to an affiliate. Any unauthorized assignment is void.

14.5 If any provision of these Terms is held invalid, unlawful, or unenforceable, the validity of the remaining provisions will not be affected; the relevant provision will be construed or replaced to the maximum extent permitted by law. Our failure to exercise any right does not constitute a waiver.

14.6 You acknowledge and agree that, before accessing or using the Platform and Services, you have had the opportunity to seek, or have sought, advice from independent legal counsel and have read and understood all terms and conditions of these Terms and their legal effect. These Terms will not be construed against us merely because we drafted them, and any rule of interpretation that a document is to be construed against its drafter will not apply to these Terms.

15. Governing Law and Dispute Resolution

15.1 This Agreement and any dispute or claim arising out of or in connection with this Agreement shall be governed by the laws of Singapore, without regard to its conflict of law principles. This Agreement is executed solely in English, and any translation into any other language shall not be binding on the parties.

15.2 To the maximum extent permitted by applicable law, any dispute, controversy or claim (whether in contract, tort, or otherwise) arising out of, relating to, or in connection with this Agreement, including its existence, validity, interpretation, performance, breach, or termination, shall be submitted to the Singapore International Arbitration Centre for arbitration and final resolution in accordance with the Arbitration Rules of the Singapore International Arbitration Centre in force when the Notice of Arbitration is submitted. The seat of the arbitration shall be Singapore. There shall be one arbitrator only. The arbitration proceedings shall be conducted in English.

15.3 You and we agree that, to the maximum extent permitted by applicable law, before either party initiates any legal proceedings, the parties shall first attempt to informally resolve their dispute. You shall notify us of your intent to initiate the informal dispute resolution process by emailing legal@cwgsg.ai. An informal dispute resolution conference shall be held within sixty (60) days of such notice, unless an extension is mutually agreed upon by the parties. Any statute of limitations shall be tolled while the parties attempt to resolve the issues through this informal process. The informal dispute resolution conferences shall be individualized; multiple individuals initiating claims shall not participate in the same informal dispute resolution conference unless mutually agreed to in writing by the parties. If a party is represented by counsel, the party's counsel may participate in the conference, but both parties shall also fully participate in the conference. If the parties cannot resolve the issue within 60 days of the notice, either party may initiate the arbitration process.

15.4 Participating in this informal dispute resolution process is a requirement that must be fulfilled before commencing arbitration or any other legal proceeding. An arbitration or any other legal proceeding shall be dismissed if it was filed without fully and completely complying with these informal dispute resolution procedures.

15.5 Nothing in this section shall exclude or limit any non-waivable rights granted to you by applicable law, including the right to file a complaint with a competent regulatory authority, or to bring claims in a local court (including a small claims court) where permitted by applicable law.

16. Contact Information

You may contact us by email at legal@cwgsg.ai.