RealRelay.ai

RealRelay.ai Cookie Policy

Effective Date: [2026-09-01]

1. Scope of this Policy

RealRelay.ai Cookie Policy (this Cookie Policy) explains how CWG INNOVATIONS PTE. LTD. ("RealRelay.ai", "we", "us" or the "Company") uses Cookies on the RealRelay.ai website and in the Services.

This Cookie Policy should be read together with our Privacy Policy.

2. What Are Cookies?

Cookies are small text files automatically placed on your computer, tablet, mobile phone or other device (a "Device") when you visit our website. They may take the form of traditional HTML Cookies, pixel tags, web beacons or scripts, and are stored by your Internet browser. These Cookies may contain basic information about your Device or Internet usage. Each time you revisit our website, your browser may send these Cookies back to our website so that we can recognise your computer or mobile device, personalise and improve your browsing experience.

3. What Types of Cookies Do We Use?

The first-party Cookies we set ourselves and the third-party Cookies set by service providers may be categorised as described below.

(1) Strictly Necessary Cookies

Strictly Necessary Cookies are necessary for you to browse our website and use its features, such as accessing secure areas of the website. Without these Cookies, the services you request cannot be provided.

Purpose: Strictly Necessary Cookies are used to enable services that you expressly request.

(2) Performance Cookies

Performance Cookies collect information about how visitors use our website, such as which pages visitors access most frequently and whether they receive web-page error messages. These Cookies do not collect information that identifies a visitor. All information collected by these Cookies is aggregated and is used only to improve how our website operates.

Purpose: Performance Cookies collect information about visited pages.

(3) Functionality Cookies

Functionality Cookies allow our website to remember choices you make (such as your username, language or region) and provide enhanced, more personalised features. For example, our website can provide localised services by storing your current region in a Cookie. These Cookies may also be used to remember changes you make to text size, fonts and other customisable website elements.

Purpose: Functionality Cookies remember choices you make to improve your experience.

4. How Long Do Cookies Last?

The storage period for a Cookie depends on its type. Session Cookies are deleted when the browser is closed. Persistent Cookies remain on the Device until they expire or are deleted by the user. The specific duration of each Cookie is set out in the Cookie list below.

5. First-Party and Third-Party Cookies

First-party Cookies. Where Personal Data is collected through first-party Cookies and processed by us as data controller, we will process that information in accordance with our Privacy Policy.

Third-party Cookies. When users interact with other third-party content, the relevant providers may place Cookies. We recommend that users review the relevant third parties' privacy policies to understand how they process information. Please refer to the Cookie list below for more information about providers that place Cookies through our website and Services.

We will endeavour to keep the Cookie list up to date; however, the number, names, domains, duration and other details of Cookies, pixels and similar technologies may change from time to time.

6. Cookies We Currently Use

You can view and manage the cookies we use through the "Cookie settings" available under the "Company" section of our website. The Cookie settings tool always reflects the current names, providers, domains, categories, durations and purposes of the cookies in use.

Please note: The specific names and quantities of the cookies we use may be adjusted, added, or removed from time to time as operational circumstances require.

7. How Users May Withdraw Consent to or Manage Cookies

You have the right to withdraw your consent to non-essential Cookies at any time through the Cookie settings tool or browser settings. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of your consent before its withdrawal.

Cookie settings. Users may customise their Cookie preferences through the Cookie settings tool displayed on first visit or upon log-in (if available). Strictly Necessary Cookies cannot be disabled through the Cookie settings tool.

Browser settings. Users may block or delete Cookies through their browser settings. The specific steps vary by browser.

Deleting Cookies from your Device. Users may delete existing Cookies by clearing browser history or website data, but doing so may remove saved log-in details and website preference settings.

Most browsers also provide a simple procedure for automatically rejecting Cookies, or for allowing you to choose whether to reject or accept particular Cookies. The following links are provided for reference only. Please visit the official support pages of the relevant browsers for the latest guidance, as the links may change with version updates.

8. Updates to this Cookie Policy

We may update this Cookie Policy to reflect changes in the Cookies used by the Services or changes in applicable requirements. Before introducing non-essential Cookies, we will update this Cookie Policy and, where required by applicable law, provide users with a choice or obtain their consent.

9. Language

This Cookie Policy is drafted in English. If this Policy is translated into any other language, the English version shall prevail and govern in the event of any inconsistency, ambiguity, or conflict between the English version and any translated version.

10. Contact Us

If you have any questions about this Cookie Policy or the Cookies used by the Services, please contact us at legal@cwgsg.ai.