RealRelay.ai Payment and Refund Agreement
Effective Date: [2026-09-01]
This Payment and Refund Agreement (this "Agreement") is entered into by and between you and CWG INNOVATIONS PTE. LTD. ("we," "us," or "RealRelay.ai") and applies to your purchase and use of prepaid Credits through RealRelay.ai. This Agreement supplements the provisions of the Terms of Service concerning fees, payments and refunds. If this Agreement conflicts with the Terms of Service with respect to the same matter, this Agreement shall prevail, except to the extent otherwise required by mandatory provisions of applicable law. Please read this Agreement carefully before making a payment, together with the Terms of Service and the Privacy Policy.
1. Prepaid Credits and Service Fees
1.1 Access to the Services, or certain features of the Services, may require you to purchase prepaid Credits associated with your account and to pay applicable taxes, transaction fees and other charges. Currently, users are required to purchase Credits to make API invocation and access the Services. The minimum purchase amount per transaction is [US$10], and the maximum purchase amount per transaction is [US$10,000].
1.2 You may purchase prepaid Credits at the prices, in the currency and subject to the conditions displayed on the checkout page. Prepaid Credits may be used to pay for Platform services, model invocations, API invocation or other functions expressly identified as payable with Credits. Once an order has been submitted and payment has been successfully processed, the Platform will credit the corresponding Credits to your account in accordance with its system records.
1.3 Prepaid Credits merely represent an amount prepaid by you for use of the relevant Services. They are not legal tender, deposits, electronic money, e-wallets or payment instruments, and have no cash value. Except as otherwise required by applicable law, Prepaid Credits may not be redeemed for cash, transferred, sold, gifted or used outside the scope expressly permitted by the Platform.
1.4 If we issue you any credits by way of gift, reward, compensation, discount or otherwise without a direct purchase by you, the scope of use and conditions of validity of those credits shall be subject to the terms set out in the applicable page or campaign rules. Such credits are generally non-refundable and have no cash value. If we reasonably determine that any such credits were obtained in breach of this Agreement, the Terms of Service or the applicable campaign rules, we may modify, suspend, or cancel those credits, or cause them to expire.
2. Payments, Taxes and Third-Party Services
2.1 We may engage third-party payment service providers to process payments for orders. By placing an order using a payment method, you authorise the relevant payment service provider to process the transaction in the amount of the order and applicable taxes. Payment services are independently provided by the relevant third party, and you must also comply with its applicable rules.
2.2 The order price, payment currency, applicable taxes and other charges are as displayed on the checkout page before payment. Except as otherwise required by mandatory provisions of applicable law, you are responsible for all taxes and third-party charges associated with purchases, payments, refunds, transfers or currency conversion.
3. Usage Charges and Billing Verification
3.1 Unless otherwise specifically agreed in a separate written agreement signed by you and us, we may at any time adjust or increase the fees applicable to your access to and use of the Services. If you do not accept any such additional fees, we may terminate your access to the relevant Services or features.
3.2 If you believe that the Platform contains an error in its records, you must submit an explanation and the necessary supporting materials within seven (7) days from the date on which the relevant billing record or console record is generated.
4. Refunds
4.1 Subject to your mandatory rights under applicable law, you may request a refund within twenty-four (24) hours after your payment has been successfully processed. If no refund request is received within that period, you will no longer be entitled to request a refund.
4.2 If Credits have been partially used, a refund will be made only for the amount of the service fees actually received by us that corresponds to the remaining unused Credits. Credits issued by way of gift, reward, discount or otherwise without a direct purchase by you will not be redeemed for cash or refunded.
4.3 Any taxes, handling charges, commissions, foreign-exchange differences or other charges that are imposed or collected by a government authority, payment service provider, bank, card network, remittance institution or other third party, or that arise from a payment, refund, transfer or currency conversion, are not included in the refundable amount, except to the extent otherwise required by mandatory provisions of applicable law.
4.4 We may carry out reasonable verification of a refund request, including by reviewing the relevant order, payment status, Credit balance, usage records and information necessary to prevent fraud or abuse or to comply with applicable law.
5. Updates to this Agreement and Contact Us
We may update this Agreement as necessary. By continuing to purchase and consume prepaid Credits, use the relevant Services or both, you acknowledge that you have read and agree to this Agreement, the then-current Terms of Service and the Privacy Policy. If you require assistance, please contact us at legal@cwgsg.ai.